FAQ

How long does it take to print my items?

From the moment you submit your order, it takes 2-7 business days to print apparel products (clothing) and 2-5 business days for non-apparel products (wall art, phone cases, bags, and mugs). Then we add shipping times on top of that. 

97.66% of our orders are shipped within 5 business days. More than half of our orders are shipped within 3 business days or less. We will always let you know if for some reason there is a problem with your order.

All items are printed and shipped from the facility in California, and you will be notified at each step of the process via e-mail.

How long does it take to receive my items?

It depends entirely on what shipping option you choose at checkout. It also can depend on your domestic postal or customs system.

We have every shipping option available, which makes it easy for you to choose the price, speed, and security you wish to use.

All items ship from California in the United States.

  • For all basic International orders, shipping can range from 10-20 business days. We have tracked and untracked options available.
  • For all basic Canadian orders, shipping takes 5-10 business days. We have tracked and untracked options available.
  • For all orders based in the United States, basic shipping through USPS is 3-5 days.

We also use FedEx or International Priority as the fastest and most secure shipping options available for all orders. You can find our Shipping page here.

How do you handle international customs fees, etc.?

Shipments outside of the USA may incur customs fees, depending on destination. The fee may vary depending on your order value, customs limits, and other factors. 

*Please check your country customs and tax information to determine if there will be any extra steps, fees, or obstacles in your way prior to submitting your order. Each customer is responsible for understanding their own country rules regarding these matters.

    How will my products be shipped and packaged?

    Each item we ship may have different delivery times, this is because some products are packaged and shipped separately. For example, we send our posters in super-durable tubes. Obviously, a canvas won't fit in there. It is possible that your items may arrive in 2 or 3 packages. This is because printing and fulfilment times can vary and we package different kinds of items separately.

    You will always pay one fee for shipping, and all shipping prices are calculated for one shipment at checkout (you are not paying for multiple packages, even if that's how you receive them).

    You can find our Shipping page here.

    Can I pay using my credit or debit card? What if I don't have Paypal?

    No problem. We accept both Paypal and credit card.

    If you don't have a Paypal account you can pay with your card. If you don't want to create an account, you do not have to.

    After completing your order details from the loosest checkout page, you can choose to pay with your credit or debit card as a guest. Whether you pay as a guest or with your Paypal account, you receive the same security and encryption.

    We use Paypal since it is one of the most trusted global payment gateways in the world, used by millions of people daily. It is fast, encrypted, and secure. The fastest and easiest way to complete your order is to have a Paypal account. 

    * Note: Paypal allows nearly all customers around the world to pay with their credit or debit card as a guest. But credit and debit cards in a few countries are currently restricted from this payment method. Most likely, this is not you. However, we are working on expanding payment options to customers who are restricted to pay as guests via Paypal. 

    Can I trust the quality of your products?

    We are customers too. We wear our products around the world proudly. 

    All graphics are hand-drawn, then digitally remastered as 'Vector' graphics, which makes every print clean and crisp on every product.

    We print on brand clothing that is trusted all over the world. We print on American Apparel, Next Level, Anvil, Alternative, and Gildan.

    All of our items are printed and shipped from the United States.

    The printing process we use  is 'Direct To Garment' (DTG), which means all printing is done directly onto the item. There will be no cheap, plastic feeling on graphics.

    For any other information you'd like to know about the quality of our products, feel free to explore our Quality Page here.

    If you want to see real photos of some customers rocking our products, simply follow our Loosest Community Album on Facebook.

    You're a New Zealand company but you charge in USD?

    Loosest is a proud Kiwi company that sells to people all over the world. Every item is printed and shipped from California. The default currency for our products is in US dollars.

    What about refunds or exchanges?

    We print to order. That means each product is printed especially for you.

    We only issue refunds for lost or damaged items. Our refund and exchange policy is here.

    What are your sizes like?

    As a standard, we use American sizing for all our products. Please keep that in mind when ordering your Loosest gear. You cannot return your product to change sizes.

    What is your 'Return Policy'?

    You can read our Return Policy by clicking here.

    Where can I find your 'Terms of Service'?

    You can find our Terms of Service by clicking here.

    Do you have a 'Privacy Policy'?

    You can trust us mate! You can find our Privacy Policy by clicking here.

     

    Loosest Community Questions

    Interested in becoming a guest artist?

    We host Artist of the Month campaigns!

    We are constantly looking for budding young artists to help loosen' things up. If you're ready to see your own work sold on our products - keep reading.

    • Get Recognition and Exposure - we'll share your design with our customers, post your art on our social media, and feature you on our Loosest Blog.
    • Receive a 10% cut of the profits sold from products hosting your design - money directly into your bank account after the month is over.

    Simply submit a few drawings (high quality pictures of) or graphics (.ai or .psd files) to us via e-mail. Then we will share it with the Loosest Community. Each month, an artist is chosen to have their designs displayed on our products for an entire month @Loosestco

    If you would like to become a guest artist, simply check us out and message us on Facebook, Instagram, or Contact Us directly.

    Can I request custom art to be designed for products?

    We love to do custom stuff. Our Creative Arts Director, Scott Martin, is the dude for the job.

    If you would like to have a custom graphic and/or product designed just for you, simply message us on Facebook, Instagram, or Contact Us directly.

    You talk about social responsibility and that you support entrepreneurs in developing countries. I'd like to know more.

    Glad you want to know more.

    The Loosest Community gives much needed funding to entrepreneurs in developing countries. There are hardworking people around the world ready to kickstart their own businesses, and a little contribution from the Loosest Community helps them control the fruits of their labour.

    Anyone who purchases our products is contributing to our social responsibility mission.

    Kindly visit our Loosest blog for details about our social responsibility mission and who the Loosest Community is helping.

    I like your brand and who you guys are. I want to discuss business. How can I reach you?

    You can reach us here to discuss how we might be able to work together.